Alterna Capital Solutions Adds CXO Role as Steward for Its Best-In-Class Client Retention Rate
September 26, 2022
Source: Alterna Capital Solutions
Alexander Douglas Signs On as Chief Experience Officer to Lead Development of Scaling Strategies
September 27, 2022 — Alterna Capital Solutions (Alterna), a specialty and alternative financing lender to small businesses experiencing growth, announced today the addition of Alexander Douglas as chief experience officer (CXO). Douglas arrives following the firm’s record 2021 where 46 new clients joined the roster, including several start-ups needing an experienced and nimble financing partner. Alterna founder and president, Stan Carpenter, welcomes Douglas to this important new CXO role during a time of significant growth when strategies for scaling the firm’s client service model are critical to company culture and operational success.
“The best service in the industry has been our focus and differentiation from day one,” said Carpenter. “I’m proud of the quality leadership we’ve assembled since 2018, and with Alex joining us we have a proven leader whose sole focus is improving on our performance as demand for our brand of financial partnership is growing. I’m confident that our clients, our team members and our company as a whole will benefit greatly from his expertise.”
“I’m honored to join a team that has client service in its DNA.” said Douglas. “Knowing Alterna already has a high bar for excellence in service, I look forward to the challenge of developing systemic programs that further elevate the experience of our clients and our fellow Alterna team members.”
Alexander Douglas joins the Alterna executive team as CXO based in Orlando, FL. Douglas is responsible for identifying, planning and executing client-centric strategies designed to achieve excellence in client service in pursuit of the firm’s ultimate goal: Helping small business owners achieve their dreams. Douglas brings 15 years of experience in collegiate athletic operations, including most recently as Director of Development at Florida State University where he previously held the position of Director of Annual Giving. Prior to FSU, he served as Director of Development, Athletics at Texas State University, and as Associate Director, Athletic Tickets at Columbia University NYC.
Alterna is committed to elevating small-business success into greatness through innovative and comprehensive small-business financing solutions delivered with a personal touch. Founded in 2018 and headquartered in Orlando, FL, Alterna Capital Solutions provides financing for up to $50 million in growth capital.
September 27, 2022 — Alterna Capital Solutions (Alterna), a specialty and alternative financing lender to small businesses experiencing growth, announced today the addition of Alexander Douglas as chief experience officer (CXO). Douglas arrives following the firm’s record 2021 where 46 new clients joined the roster, including several start-ups needing an experienced and nimble financing partner. Alterna founder and president, Stan Carpenter, welcomes Douglas to this important new CXO role during a time of significant growth when strategies for scaling the firm’s client service model are critical to company culture and operational success.
“The best service in the industry has been our focus and differentiation from day one,” said Carpenter. “I’m proud of the quality leadership we’ve assembled since 2018, and with Alex joining us we have a proven leader whose sole focus is improving on our performance as demand for our brand of financial partnership is growing. I’m confident that our clients, our team members and our company as a whole will benefit greatly from his expertise.”
“I’m honored to join a team that has client service in its DNA.” said Douglas. “Knowing Alterna already has a high bar for excellence in service, I look forward to the challenge of developing systemic programs that further elevate the experience of our clients and our fellow Alterna team members.”
Alexander Douglas joins the Alterna executive team as CXO based in Orlando, FL. Douglas is responsible for identifying, planning and executing client-centric strategies designed to achieve excellence in client service in pursuit of the firm’s ultimate goal: Helping small business owners achieve their dreams. Douglas brings 15 years of experience in collegiate athletic operations, including most recently as Director of Development at Florida State University where he previously held the position of Director of Annual Giving. Prior to FSU, he served as Director of Development, Athletics at Texas State University, and as Associate Director, Athletic Tickets at Columbia University NYC.
Alterna is committed to elevating small-business success into greatness through innovative and comprehensive small-business financing solutions delivered with a personal touch. Founded in 2018 and headquartered in Orlando, FL, Alterna Capital Solutions provides financing for up to $50 million in growth capital.
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