2019 Foundations of Account Management

September 24 - 26, 2019


New relationship managers need a solid foundation to effectively manage secured credit facilities of all sizes. Emily Carroll, SVP, Regional Underwriting Manager at PNC Business Credit has created this workshop to help you develop valuable technical skills to address loan restructures, anticipate credit issues and mitigate risk. You'll also learn the finer points of relationship management, such as negotiating credit provisions and leading a syndicate of lenders.

Sending multiple people? Contact Jeff Walsh for a group discount.

Program Times

Tuesday, September 24  2:00 p.m. - 3:30 p.m. ET
Wednesday, September 25 2:00 p.m. - 3:30 p.m. ET
Thursday, September 26 2:00 p.m. - 3:30 p.m. ET


Emily Carroll, SVP, Regional Underwriting Manager, PNC Business Credit
Sam O'Donnell,  Regional Underwriting Manager and Senior Vice President, PNC Business Credit


After attending this course, participants will be able to:

  • Describe the primary responsibilities of relationship managers and the importance of the role within their organization
  • Analyze a borrower’s collateral and financial trends to identify potential credit issues or fraud
  • Recognize the credit implications of a borrower’s request and know how to respond appropriately
  • Recommend the terms of a loan restructure and negotiate key provisions
  • Respond appropriately to field exam recommendations
  • Manage key internal and external relationships, including unique issues in leading a syndicate of lenders
  • Avoid lender liability

Who should attend

Program Level: Beginners

Relationship managers with 0-4 years of experience in the role, and anyone who is interested in learning more about relationship management.

Refund / Cancellation Policy

The Commercial Finance Association reserves the right to cancel any program due to insufficient enrollment.

We recognize that plans can change due to business priorities, and we will work with you to find another workshop date that better suits your schedule. In order to receive a refund, you must submit written notification no less than five business days prior to the program start date.


Recommended CPE Credits: 

Commercial Finance Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org


Member Price: $595

Non-Member Price: $895


Contact Information

Contact: Jeff Walsh

Email: jwalsh@sfnet.com



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